Refund Policy

Welcome to Gayer Haat! we are committed to delivering the best quality products and ensuring a delightful experience for our customers. While we take all necessary steps to maintain the highest standards, we understand that occasionally, issues may arise. Our refund policy is designed to provide you with a hassle-free process in case you are dissatisfied with your purchase.

 

1. Eligibility for Refund or Replacement

You are eligible for a refund or replacement if you encounter any of the following issues with your order:

  • Defects or Damages: If the product is damaged or defective upon delivery.

  • Incorrect Product: If the wrong product is delivered.

  • Freshness or Quality Issues: If the product does not meet the expected freshness or quality standards.

  • Quantity or Pricing Discrepancies: If there are discrepancies between the ordered and delivered quantity or pricing.

  • Packaging Issues: If the product packaging is compromised or not intact.

 

2. Reporting the Issue

If you encounter any issues with your order, please report it to us within 12 hours of receiving the product. To ensure a smooth process, kindly contact our customer support team via:

  • Facebook message

  • Phone call at [Insert Phone Number]

You will need to provide clear information about the issue, along with supporting evidence (such as photographs or videos) if applicable.

 

3. Refund or Replacement Process

Once we receive your report and verify the issue, we will:

  • Provide a full refund to your original payment method, or

  • Offer a replacement product, depending on your preference and availability.

Refunds will be processed to the same payment method you used during the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

 

4. Non-Refundable Conditions

Refunds or replacements will not be applicable under the following circumstances:

  • Used Products: If the product has been used, consumed, or altered in any way.

  • Delivery Delays: Refunds or cancellations will not be processed after the scheduled delivery time unless there is a defect or other issue with the product.

  • Customer Errors: If the issue is due to incorrect information provided by the customer (e.g., wrong address, incorrect order).

 

5. Cancellation Policy

You may cancel your order before it is dispatched or delivered. If you wish to cancel your order after payment but before dispatch, you will receive a full refund. However, once the product is shipped, cancellations are not entertained unless there is an issue with the product.

 

6. Customer Satisfaction Guarantee

Your satisfaction is our top priority. In the rare event that you are not satisfied with the product or service, we will work with you to ensure the best possible solution. We believe in providing excellent customer service and are here to assist you every step of the way.

 

7. Contact Us

For any questions or concerns about our refund policy or to report an issue with your order, please reach out to our customer support team:

  • Email: info@gayerhaat.com

  • Phone: +8801711 894 185

  • Facebook: https://www.facebook.com/gayerhaatbd

We strive to provide you with fresh, quality products and a seamless shopping experience. If you experience any issues, we’ll make it right!

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